Exxon and Chad-Cameron Pipeline - 7344 Words

UV0100 EXXONMOBIL AND THE CHAD CAMEROON PIPELINE In November 1999, ExxonMobil CEO Lee Raymond faced the potential collapse of the Chad/Cameroon Oil Pipeline project on which the company was about to embark. Both Royal Dutch/Shell and France’s TotalFinaElf, ExxonMobil’s partners in the Pipeline Consortium, had just withdrawn, citing environmental concerns among other things and leaving its future temporarily in doubt. This withdrawal delighted many environmental groups long opposed to the pipeline. A spokesperson for the Rainforest Action Network (RAN), a grassroots environmental organization and longtime pipeline opponent, said in a press release: Based on its experience in Nigeria, Royal Dutch/Shell recognizes a bad situation when it†¦show more content†¦(Ironically, the Exxon Mobil merger reassembled the legendary Standard Oil, John Rockefeller’s company. In 1911, antitrust authorities forced Standard Oil to break into two companies: Standard Oil of New Jerse y, which later became Exxon, and Standard Oil of New York, which later became Mobil.) Nonetheless, the two companies had very different images in the oil industry. Mobil was seen as having a â€Å"combative feistiness,† whereas Exxon had a â€Å"relentlessly efficient stuffiness.†5 Because of the size of the companies, the merger was scrutinized by antitrust regulators and, in order to complete the merger, both companies had to get rid of certain operations, including almost 2,500 service stations in the United States and Europe. By the mere fact that a growing population of environmentally concerned people worldwide was skeptical of large oil companies and their promotion of fossil fuel use, both Exxon and Mobil struggled with their public image. Exxon had the most damage to contain, however, because of the 1989 Exxon Valdez oil spill in Alaska’s Prince William Sound, when the single-hulled oil tanker, while dodging icebergs, hit a reef outside the shipping lan e. The

The Atomic Bombing Of Japan - 2375 Words

Introduction: The research question of this essay is â€Å"To what extent was the atomic bombing of Japan at the end of the Second World War Justified? In 1945, the United States authorized the dropping of the atomic bomb on the Japanese cities of Hiroshima and Nagasaki. The first bomb, dropped on August 6th 1945, had a total casualty rate of 135,000, including non-combatant civilians, and as this, the atomic bombing of Japan at the end of the Second World War has indeed been a hugely discussed topic within academic and social circles until today. There have been historians, academics, and other influential individuals throughout the world who have argued on both sides of the spectrum regarding the effects of the bombings on Hiroshima and Nagasaki, and whether they were necessary and justified towards the ending of the conflict. According to the Center For Strategic and International Studies (CSIS), by 1944, it had become clear to both the United States and the Empire of Japan that Japan was inde ed losing the war, and as this, there are many arguments and counterarguments regarding the effectiveness of the atomic bombing of Japan, as well as suggestions regarding alternatives due to the enormous human toll the bomb caused. As thus, this research question is thus extremely worthy of investigation because there have been extensive historical debates into the significance of the dropping of the atomic bomb on Japan, and since 1945, numerous studies have been conducted in order toShow MoreRelatedThe Atomic Bombing Of Japan1228 Words   |  5 Pagesnation in world’s history to subject many human beings to the atomic bombs purposely. That fact is well known to many people, but too little Americans think that the atomic bombing of Japan by the U.S. in August of 1945 in such cautious terms. Before the bombings occurred, there was a debate which was limited to the few top officials who knew of the secret of â€Å"tube alloys† and secret â€Å"S-1†. Once there was an announcement of the bombings, those who were amongst the war, overall accepted these actsRead MoreThe Atomic Bombings Of Japan1029 Words   |  5 PagesOne of the most argued topics in all of history is the atomic bombings of Japan in August of 1945. Many argued that we should have done exactly as we did, they would argue it was the only way to get Japan to surrender and to not lose any more American lives. Others believe that it was very unethical in dropping the atomic bombs. The director of Nuclear Studies Institute at American University in Washington D.C, Peter Kuznick, was against the whole idea, stating that â€Å"Truman knew he was beginningRead MoreEssay on Atomic Bombing on Japan937 Words   |  4 PagesHiroshima: Was Dropping the Atomic Bomb a Military Necessity? On the morning of August 6th, 1945 at around 8:16 a.m., the United States dropped the first bomb on Hiroshima. This bomb was given the nickname â€Å"Little Boy.† Three days after the first atomic bomb was dropped, on August 9th, 1945 at around 11:02 a.m., the United States dropped a second atomic bomb on Nagasaki. This bomb was given the nickname â€Å"Fat Man.† These two bombs immensely destroyed these cities and took the lives of many peopleRead MoreThe Dropping Of The Atomic Bomb Essay1734 Words   |  7 Pagesdropping of the atomic bomb was used to save American lives; the most common excuse as to why President Harry Truman decided to drop the atomic bomb on Japan. In Major Problems in the History of World War II it has been discussed in the chapter The Atomic Bomb and the End of World War II that former President Truman recalled how he learned about the atomic bomb project as well as the public opinion on the Atomic Bomb. I believe that the solution that Truma n gave when dropping the Atomic Bomb shouldRead MoreThe Atomic Bombs in Japan1373 Words   |  6 PagesOn August 6th, 1945, the United States dropped an atomic bomb on the Japanese city of Hiroshima without any precedent. The explosion viciously destroyed four square miles of the city and killed 90,000 and injured 40,000. (Weber, â€Å"Was Hiroshima Necessary?†) Three days later, a second atomic bomb stroked the city of Nagasaki which killed approximately 37,000 people and injured 43,000 (Weber, â€Å"Was Hiroshima Necessary?†). These actions of the United States still remain controversial today and the UnitedRead MoreA Closer Look at the Bombings in Hiroshima and Nagasaki1485 Words   |  6 Pages On August 6, 1945 the course of history was changed. Two atomic bombs were dropped on the Japanese cities of Hiroshima, and three days later, August 9, 1945, on Nagasaki that ended World War II. Japan had already been a defeated nation from conventional bombs and World W ar II. Many innocent lives were lost, psychological scars were left on the lives of the bomb survivors, and thus many lives were changed forever. The atomic bombings caused many people to have genetic effects due to the radiationRead MoreAtomic Bombs And Its Effects On Japan1369 Words   |  6 PagesCan you imagine how many atomic bombs that have killed many Japanese during, World War II in Japan? On August 6, 1945, a new weapon with a significant explosive power known as the atomic bombs just has been dropped on Japan. The dropping of this weapon on Hiroshima and Nagasaki there were 262,020 civilians were killed. The United States to chose the atomic bomb in order for Japan to surrender and end the war quickly. Likewise, President Truman as the duty as president and Commander in Chief to protectRead MoreMoral Dilemma in History: The Atom Bomb708 Words   |  3 PagesOn August 6, 1945, the B-27 superfortress, the Enola Gay, dropped the first atomic weapon on Hiroshima. Two days l ater, the B-29 bomber, the Bockscar, dropped the second and final atomic bomb on Nagasaki. Japan surrendered days later on September 2nd, 1945. Since the days of the bombings, there has been much debate about whether use of the the atomic bombs was even necessary to end the war. Even President Truman and Secretary of War Henry Stimson grappled with its necessity even after they authorizedRead MoreThe Worldly Struggles Of The Sun Shines Essay1479 Words   |  6 Pagessituation, were quite common in Japan. Since the Atomic bombings of Hiroshima and Nagasaki, the Korean and Japanese people have been struggling to recover, both mentally and physically. In this paper, I will discuss the issue with nuclear weapons by explaining the events in history leading to the Atomic bombings, the victims’ struggle to recover from the bombings, and the action people are taking from the bombings in today’s society. The tension between the United State and Japan have? been around sinceRead MoreHiroshima, Japan, And Japan1352 Words   |  6 PagesHiroshima, Japan and Nagasaki, Japan Leader of Japan: Hideki Tojo, Minister of war Leader of United States: General Douglas MacArthur Hiroshima Hiroshima is a city located in Honshu, Japan. On August 6, 1945, Hiroshima became the first city in the world to be struck by an atomic bomb. (Hiroshima, britannica.com) From 1868 it was a military center, and was a target for the atomic bombing by U.S. during World War II. Nagasaki Nagasaki is a city located in Kyushu, Japan. Before

Water Pollution Contamination Free Essays

POLLUTION INTRODUCTION Pollution is the act of environmental humiliation and contamination with artificial waste. Air, water, and soil pollution is a serious complication, which affects everyone in the world. Some of the main causes of pollution is the lack of laws to new industries as well as a poorly educated society. We will write a custom essay sample on Water Pollution Contamination or any similar topic only for you Order Now Due to environmental pollution, the society has put pressure on the government to create and carry out diverse policies to the control of environmental pollutants. LAND POLLUTION Land pollution is the deposition of waste materials be it liquid or solid state either underground or the land that could pollute the natural resources like the soil, underground water. Land pollution also threatens public health and is the root of further Causes: land pollution takes place when unwanted materials of all kinds like garbage, rubbish and trash from different places are disposed to the land. Materials consist of moist food, paper, and glass, plastic, Etc. Also material such as cement, metals, rubble concrete are buried in the ground. Furthermore, factories eliminate hazardous chemicals and liquids into the grounds. Contaminated effluent from subsurface sewage disposal can also be a cause of land pollution. Garbage left in open dumps often has breeding of animals such as rats, cockroaches, mosquitoes and other disease carriers. They also root the cause of bad smell, windblown debris and other irritants. Windblown debris could cause contamination of lakes, rivers or wells nearby leaving more room for diseases. Methane, a hazardous gas is given out by decomposing garbage. Misusing of land like deforestation and use of pesticides and chemical fertilizers further pollute the land Effects: Climate: Due to land pollution, the forest cover on earth is decreasing which affects the climate. This results in less rain which leads to fewer pure water resources. Therefore, all living things: the flora and the fauna that rely on fresh water for life are affected. Land pollution also leads to acid rains, greenhouse effect and global warming. †¢Extinction: Land pollution leads to deforestation resulting in many species losing their habitat which is one of the main causes of extinction. †¢Bio magnification: this process takes place when a particular non-biodegradable substance accumulates in the food chain. This puts not only the specie consuming it in danger, but all the species connected to the food chain. Overall results in affecting the food pyramid †¢Biodiversity: extinction will result in unbalanced and disturbed biodiversity. For example, if a species goes extinct the specie it feeds on will see a number of increase.! WAYS TO REDUCE LAND POLLUTION: †¢Reduce Product packaging: as the consumer market grows, more elaborate and fine packaging is used. This increases the waste produced every year and leads to further land pollution. A way companies have started to go green is make reusable and recycled packaging that attracts the consumers. Recycle: Using materials that are recycled. Stop wasting paper and using recycled paper. Give away old books and newspapers to recycle companies. Avoid using materials such as plastic. Recycling helps in reducing the amount of waste dumped in dump fills. Cans and metals could be recycled. †¢Composting: According to scientists, it tak es about a decade for a land fill to decompose. Composting helps in decomposition due to its design which helps in flow of air. Yard trimmings and food that are decomposed help in reducing the land pollution AIR POLLUTION Air pollution is one of the major problems that our planet is suffering from , its affecting our daily life without our notice as its content of poisonous gases and acid rain and many other gases from the burned fossil fuel and transportation and industries, we inhale without our notice it may damage our lungs and affects our health. Air pollution is defined as â€Å" the introduction of chemicals, particulate matter, or biological materials that cause harm or discomfort to humans or other living organisms, or cause damage to the natural environment or built environment, into the atmosphere. (wikipedia, 2012) Causes of air pollution:- The causes of air pollution are many like as I previously mentioned, it could be because of the burning of fussel fuels such as gasoline , oil, coal and natural gas, the daily usage of electricity , the exhaust gas of cars and vehicles specially and not to forget the main natural cause of air pollution is dust. â€Å"We also cause air pollution indire ctly, when we buy goods and services that use energy in their production and delivery. (Air pollution, 2011) The pollutents are those substances which causes the air pollution , it could be gases, liquid droplets or solid substances sometimes like lead and mercury. I’ll mention some important primary pollutants which are carbon monoxide, carbon dioxide, nitrogen and sulphur oxides . -Sulpher oxides: usually obtained from the industries and is widely spread in paper manufacture industries and combine with rain droplets and produces acid rain , alsoâ€Å" is produced by volcanoes and in various industrial processes. â€Å"(Wikipedia, 2012) -Nitrogen oxides: the main source of nitrogen oxides are cars and vehicles. nitrogen dioxide are emitted from high temperature combustion, and are also produced naturally during thunderstorms by electrical discharge† (wikipedia, 2012) -Carbon dioxide: â€Å"a colorless, odorless, non-toxic greenhouse gas also associated with ocean ac idification, emitted from sources such as combustion, cement production, and respiration. † (wikipedia, 2012) -Carbon monoxide: caused in the burning of coal, fossil fuels and wood , it’sâ€Å" a colorless, odorless, non-irritating but very poisonous gas. It is a product by incomplete combustion of fuel such as natural gas, coal or wood. Vehicular exhaust is a major source of carbon monoxide. † (wikipedia, 2012) Effects of air pollution:- Air pollution causes a lot problems and has a lot of impact on us as humans , talking about its effects I will mention three major point to discuss, ‘ the effects of air pollution on our health, enviroment and ecominc life. First, talking about the effect of it on our health, the enhaling of these gases is very harmful and poisonious as it causes permenant damage to the lungs , it also affects the brain and the nervious system and makes us suffer from breathing problems and respiratory illness. Carbon Monoxide is considered as the most dangerous gas , because it â€Å"Reduces ability of blood to bring oxygen to body cells and tissues. † (Air pollution, 2011) . Sulphur oxides when combined with the rain droplets , it forms acid rain which â€Å"causes buildings, statues, and monuments to deteriorate. † (Air pollution, 2011) these gases when enhaled into the human body it can cause a lot of damage and may lead to serious situations and could cause death sometimes, therefor we need to be careful and not to expose our bodies to such gases. Second, the effects of air pollution on our environment, it may lead to the melting of the polar ice caps, can affect the weather distractions which leads to tornadoes , floods , hurricanes and droughts. In addition to that it causes an increase in the sea level . also, it affects the environment in an indirect way through the spread of new diseases which can be hardly cured and it affects the agriculture which is mostly our source of food. Moreover, acid rain can damage buildings, forests, soil, lakes and it affects the aquatic life. Finally, its effect on the economy, it has an impacts in relation to its effect on the human health and the environment. WATER POLLUTION Contamination of water bodies such as lakes, rivers, oceans, groundwater is called water pollution. Water pollution takes place when pollutants are dumped or discharged into these water bodies. Water pollution leads to the sea life and other living organisms depending on them in danger due to the contaminated water hazardous nature. Biological communities are affected due to water pollution and it keeps growing every year CAUSES OF WATER POLLUTION Water pollution is one kind of most dangers pollution it contamination the of water bodies (e. g. lakes, rivers, oceans, aquifers and groundwater). Water pollution occurs when pollutants are discharged directly or indirectly into water bodies that will kills the marine life and oceans. It comes from factory wastes, sewer systems and oil spills that cause harmful effects in all environments because water is a very necessary for animals and human life (causes of water pollution, 2006). SIDE EFFECTS OF WATER POLLUTION There are many side effects that water pollution like killing marine life, spreading diseases in human and animal by contamination of heavy metals and harmful bacteria. it kills green areas like forests and farms by using Pesticides that contaminant ground water which feed plants also it same in sewer system that goes in ground or goes in seas and rivers. the most common thing is oil and lubrication liquids , because of increasing using and west that comes from it, it effect the water environment directly by get rid of it in sea or in ground (Jeantheau, 2005) MEASURES THAT COULD BE TAKEN There are many ways to reduce the pollution in water like recital the old lubrications and avoid throwing it in ground or water surfaces. Also we can use things that not effects the water by reduce the pesticide in farms. Making shipment of oil ship more safety by develop the safety system in transferring of oil and chemical products also repair and replacement of leaking and malfunctioning equipment (Control of pollution, 2006). Survey A survey was conducted by the group members on 50 students from Abu Dhabi Al Ain Campus, both male and female. The following were the results collected: †¢All 50 students knew about different kinds of pollution †¢48 students thought immediate measure was required to stop pollution †¢41 students admitted to have polluted in one way or other (either land, air or water) †¢33 students said they would be a part of â€Å"going green† †¢29 students thought pollution is a problem in UAE Conclusion All in all, pollution of any kind, be it land, water, or air is dangerous and Is affecting the earth and species living on it in harmful ways. It increases every year and the toll gets higher. We as humans have the duty to save our planet for a better tomorrow. Different awareness campaigns and drives could be carried out to promote the dangerous effects of pollution. â€Å"Going green† should be focused on and living healthy should be promoted. The changes will not take place overnight but we all can start from now. Bibliography Air Pollution. (2012). Retrieved from en. wikipedia. org/: http://en. wikipedia. org/wiki/Air_pollution Land Pollution. 2012). Retrieved from en. wikipedia. org: http://en. wikipedia. org/wiki/Land_pollution Nathanson, J. A. (2012). Land Pollution. Retrieved from www. britannica. com: http://www. britannica. com/EBchecked/topic/329175/land-pollution Pillai, P. (2012, january 16). Causes and Effects of Land Pollution. Retrieved from /www. buzzle. com: http://www. buzzle. com/articles/causes-and-effects-of-land-pollution. html Ryan, D. B. (2010, july 03). WAYS TO OVERCOME LAND POLLUTION. Retri eved from www. ivestrong. com: http://www. livestrong. com/article/164542-ways-to-overcome-land-pollution/ causes of water pollution. (2006, 4 19). Retrieved 5 22, 2012, from http://en. wikipedia. org: http://en. wikipedia. org/wiki/Water_pollution#Causes Control of pollution. (2006, 4 19). Retrieved 5 22, 2012, from http://en. wikipedia. org: http://en. wikipedia. org/wiki/Water_pollution#Control_of_pollution Jeantheau, M. (2005, 9 6). side effect of water pollution. Retrieved from http://www. grinnin How to cite Water Pollution Contamination, Essay examples

Understanding the Concept of Continuous Improvements

Questions: Part A: Required skillsThe following skills are required for this unit of competency: Communication skills to communicate opportunities for improvement Learning skills to coach and mentor staff, using a range of methods to cater for different learning styles Innovation and lateral thinking skills to design better ways for achieving work outcomes Planning skills to establish and monitor systems and process for continuous improvement Teamwork and leadership skills to gain the confidence and trust of othersYou need to demonstrate your ability to apply these skills in your work. The following list provides some strategies you might use to demonstrate your competence in these required skill areas. Respond to case studies and scenarios Provide examples of written reports Respond to direct questions Provide portfolios of evidence and third-party workplace reports of your on-the-job performance to show evidence of planning, coaching or mentoring, teamwork and innovations you have suggested B e observed participating in presentations Respond to oral or written questions to assess knowledge of quality systems Provide examples of strategies developed to ensure that team members are actively encouraged and supported to participate in decision-making processes. and to assume responsibility and exercise initiative Provide examples of how customer service strategies were communicated to all stakeholders Provide documentation that outlines work team performancePart B: Case studyRead the case study, then answer the questions that follow.Case studySally Evans was recently promoted to the position of sales manager in charge of nine sales representatives and three account managers. As an account manager before her promotion, she was pretty much left to her own devices, and so long as her key accounts remained happy and were continuing to spend with the organisation, her manager appeared satisfied.In stepping into her role as manager, Sally quickly realises that her previous manager did not utilise any formal performance planning or monitoring tools. As an extremely organised and structured person, Sally's first action is to set up a spreadsheet for each member of her team showing their sales to date against their budgeted sales figures. To encourage an open and transparent communication process amongst team members, Sally has designed each spreadsheet with a link to a team spreadsheet in which all team members can evaluate their performance against others in the team.In the days that follow, Sally locates a list of debtor statements from key customers which reveals that many of these accounts are 90 days in arrears. This is 60 days longer than the company policy of 30 days. As the new manager, she realises that it will be her responsibility to get these outstanding debts paid and to ensure that debts are not allowed to extend beyond the recommended timeframe in the future.1. What risks did Sally's predecessor take in not setting up any planning and monitoring systems?2. Evaluate the approach taken by Sally to monitor her team performance. What would you suggest Sally do differently?3. How would you suggest Sally communicate the adjustments she has made with her team and other relevant stakeholders including the clients who have accounts in arrears?4. Explain how Sally showed her innovation and lateral thinking skills when designing better ways for achieving work outcomes.Part C: Case studyRead the case study, then answer the questions that follow.Case studyJasper is a new manager for an outlet that sells new cars and that also provides follow-up service and support for customers. Given that the industry is extremely competitive it is important that he and his various teams take every opportunity to improve the services they deliver. The business consists of the following areas: New car sales Financing department After-sales services including customer support line Service department Purchasing department (includes buying of parts and ma terials such as oils, cleaning materials etc)In order to identify areas for improvement Jasper initiates a range of activities to obtain information that he can include in the planning he undertakes with his teams. These activities include customer surveys, follow-up calls and analysis of sales data.Improvements subsequently identified include:Providing better financing rates Sourcing more suppliers for parts and materials Changing the approach to selling techniques for sales people Introducing a 'collect and return service' for business people and business cars Introducing a free shuttle bus to the nearest shopping centre and pickups for people bringing in their cars for serviceThe improvements must now be communicated to the team and documented in future planning documents. Jasper realises he needs better systems to document work performance and record information on a regular basis to inform continuous improvement.1. What other strategies could Jasper have used to monitor operati onal progress and identify where improvements could be made?2. Select one of the improvements. Prepare a communication strategy that will inform the team of the improvement to be implemented. Include as many appropriate options as you consider necessary. Use lateral thinking skills to develop interesting ways to let the team know about the outcome of the research.3. Using the improvement you selected in question 2, write (briefly) what you would include in: the company's business plan the team's operational plan an individual team member's work plan.4. What systems could Jasper use in the future to help him regularly: document work performance report on successes, opportunities and problems record information that could be useful for continuous improvement?Include the performance variables that will be measured in each system or process.Part D: Required knowledge1. a) In your own words, describe what a quality system is and its role in maintaining continuous improvement.b) Select a continuous improvement process or model an organisation or team could implement. Describe how you would use it to increase productivity and customer satisfaction, and reduce costs.2. Research two continuous improvement models or quality systems relevant to your organisation. Describe: the models/systems why you selected each model/system how each model/system can be used by your organisation to facilitate continuous improvement.3. a) In your own words explain the principles of sustainability.b) Provide examples of two changes and describe what the organisation might do to ensure that the change complies with sustainability requirements.4. Select three different types of knowledge management systems from those discussed in this workbook and explain how they can assist an organisation in its continuous improvement processes.5. Explain how the DMAIC methodology (define, measure, analyse, improve and control) can be used to monitor customer service.6. Carry out the following project to devise strategies and approaches to improve work outcomes or organisational functioning. Ensure you undertake each of the activities below and provide any supporting documentation as evidence.Before the projecta) Use a process that encourages participation with your team members to identify the focus of your continuous improvement activities.b) What are the goals of your continuous improvement initiative?c) Make a list of stakeholders who will need to be kept informed regarding continuous improvement activities. What communication methods will you use for each group of stakeholders?d) How will you use mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes?During the projecte) Explain the methods you will use to monitor operational progress and customer service and identify areas for improvement. Collate the results of your continuous improvement activities using these methods and pro vide as evidence.f) Describe two adjustments you have made in the course of carrying out your improvement initiatives. How have you communicated these adjustments to the relevant stakeholders?After the projectg) Communicate the outcomes of your continuous improvement efforts to stakeholders and attach a copy of this communication as evidence.h) Debrief team members on your continuous improvement efforts and identify any other opportunities for further improvement.i) Using this information, create a plan for future continuous improvement efforts.Part E: Present your portfolioThrough the completion of the practice tasks and assessment activities in this workbook, you have now gathered a variety of documents, reports and other documentation relevant to this competency. Answers: Assessment Activity 1 Part A: Theory Review and Application 1. Strategies a. Participate in making decision: The team members will be provided respect and recognition for their performance and acknowledging their effort. For instance, if team member attain the given target and are acknowledged then they can contribute higher value to the organizational growth. b. Assume Responsibility: The team member can be provided responsibility of handling new employees and guiding them. This will help in knowing the capability and skills of team members in directing the new ones and helping them out. c. Show Initiative: The opinions and ideas have to be welcomed from the team members. The team members can provide details about efficient and inefficient employees on the basis of their performance and also any shortage of equipment in the production can be well delivered by team members. Skills of Manager Critical Thinking Skills: The critical thinking will help in providing effective decision to the organization in by having deep understanding of any flaws which may be present in processes. The manager can be provided complex task which may be impossible for others to solve it. Communication Skill: The communication will help in building relationship with senior management and employees. Therefore, in order to have effective communication the manager will have to make people aware about organisational goal and right feedback has to be provided to seniors about employees performance (Reddy and Dr. S. Krishnaiah, 2012). Collaboration Skill: The manager can build rapport and fill the gap among employees and thus higher benefit can be gained from them. The manager will have to remain engage with employees most of the time to enforce collaboration between them (Machado and Diggines, 2012). 3. Role of quality system The quality system helps in organisation in becoming a feasible place to work in. The systems are useful in improving organisational effectiveness such as customer service, sales, etc. Moreover, quality system is effective in measuring the performance and consistency is developed within the processes that minimises the error. The continuous improvement model is effective in reviewing and monitoring the operational process so that any error can be know and best step can be taken towards it. Toyota uses Total Quality Management System by aligning all their process people, resources, internal controls and goals. 4. Need for sustainability and sustainability practice a. The sustainability helps in minimizing the wastage for better future development. For instance, if Coca Cola waste large percentage of water then in future there can be huge scarcity of water (Lazo-Flores, 2012). b. Sustainability practice can be employed in the production department in order to have higher production with less usage of resources. In product packaging section sustainability practice can be enforced (Servaes et al., 2012). 5. Knowledge management system a. The KMS is effective in reducing costs, improving services and products, delivering potential to grow and expand and increasing profitability of organisation. Moreover, it helps in dissemination of knowledge (Matayong and Kamil Mahmood, 2013). b. The organisation will have to follow the process of knowledge management system such as application, creation, sharing and structuring. Moreover, the required stuff has to be collected and codified and then knowledge or experience personnel have to be associated. Apart from that, staff member has to communicate the idea with project manager and project manager will converse with the senior management of the company (Shibu, 2012). 6. Improving customer service a. A meeting will be conducted with team members to talk about their performance. Some team member will be allowed to book the order of customers and provide details about the products and other member will be involved in delivering the product whereas some may be involved in providing detail about the offers or benefits on particular products (Lucas, 2012). b. A conference or meeting can be called for making team members about the plan. Moreover, the leader of each team will make ensure about the planned improvements. c. Plan Activity Timeframe Maximising Abilities Team member will be called for coaching session and letting them know their weakness and strengths 1 week Improving Best Practices A standard will be set. In one month team member has to earn 60 points on their performance 4 week Accelerating Progress Target will be set to 100 points in 1 weeks to provide higher performance 1 week Emphasising strengths The strengths of team member will be used for higher production and they will put in front for effective customer service 6 weeks Part B: Case Study 1. The employees will be informed about developed options. The high skilled employees will be called for a meeting first to let them know about the move of the company and discussing the brief role and responsibility of the employees. In the next part, low performing employees will be informed that if they continue with poor performance till next month then they will be fired due to generating higher benefit from options. The diversification will be viable for increasing sales and income.2. The continuous improvement activities will be initiated by engaging team members and managers of the company. The initiative will be communicated through circulating official document via mail to the stakeholders. 3. Mentoring Component Description Contact Method Group Mentoring Monthly meeting among team members and mentors Conference Call Speed Mentoring 1 hour group meeting with the expert Face to face Virtual mentoring Online communication where the mentor/expert will answer team member questions. On-Line Contact 1. The sustainability practice can be applied in the production of furniture and acquirement of raw materials. Therefore, it will help in decreasing the costs and developing effective image in the market. Moreover, the sustainability practice in service will be useful in gaining competitive edge (Machado and Diggines, 2012).2. The Groupware Knowledge management system can be useful in facilitating collaboration among employees. Therefore, the employees can contribute more towards the structured options for enhancing organisation effectiveness. Assessment Activity 2 Part A: Theory Review and application 1. Measuring performance: It will be useful to know whether the organisation is able to attain the expected productivity or not. The employees in order to reach to the expected performance level may lose their efficiency level and it can affect their productivity (Charan, 2012). Comparing past and current productivity: It will be effective in understanding the level of production achieved in current year in comparison to past year. If comparison is made and company finds short then it can upset the company and their employees (Kelly, 2012). 2. The adjustment can be made into the production department by engaging highly efficient employees in place of less productive employees to gain higher productivity with minimum usage of resources. The changes will be communicated through meeting or placing information on the notice board. 3. The sound communication skill will help in building strong and effective bonding with the employees. Therefore, the staff can account changes without any big query or conflict. The staff will obey the manager order due to his/her sound nature and good rapport with staff (Reddy and Dr. S. Krishnaiah, 2012). Part B: Case Study 1. The predecessor of Sally did not prepare any spreadsheet for tracking sales and budget figures. Moreover, predecessor did not take in account any performance management system for measuring the employees performance.2. Sally has used a monitoring tool such as spreadsheet to monitor the performance of team. The preparation of spreadsheet for recoding the sales and productivity of employees was different.3. Sally adopted formal meeting with the team members to make them aware about the adjustments she has made. On the other hand, Sally would have circulated email to stakeholders about the adjustments so that they can have faith on the company.3. When Sally was appointed as sales manager, she first tried to analyse the performance of previous manager and what he has done. Therefore, after analysing, she adopted monitoring tool and performance planning so that activities can be organised. Further, she took the responsibility to clear the debts on time. Assessment Activity 3 Part A: Theory Review and Application 1. Monthly Meeting: The management will conduct meeting in a month to improve their efforts. This method will let know the performance of employees and management talk whether their performance has improved or not.Placing month productivity level: It will help in making employees aware about the level of production they have generated in a month. This method will make team members to improve their efficiency level.2. The recording process will help by providing information about gaps in the performance and productivity so that employees can improve their performance.3. The system in place will be effective in gaining higher performance with least usage of energy and employees can perform in better way. a. The work performance will be measured by adopting appraisal technique such as 360 degree.b. The report on performance will be delivered to top management.c. The performance information will be stored in organisation database.4. The less association among employees in helping each ot her was an issue in project. The team has learned how to develop a plan before carrying a project and reviewing the performance after some interval. The team member possessing similar knowledge and skill will be put in one team. On the other hand, the acquiring of resources has to be done after proper planning and understanding the need of project. ect. Part B: Case Study 1. Jasper could have introduced quality management system in the company to measure the effectiveness of employees whether they are providing required and beneficial service to customers or not. Moreover, the company can introduce a slight low rate for the existing customers on new cars so that they can do not turn up to other outlet for cars. Further, Jasper can provide gift coupons on each car service to customers. 2. The sourcing of parts and materials from more suppliers can be effective for the company in gaining required material on right as it will help in providing timely service to the customers. The team will be informed through meeting and conference about the improvement strategy. The meeting and conference will be effective to inform whole employees in one time. The company can provide a notice to each employee mentioning about the proposed improvement and its long term benefit. 3. a. In the business plan of the company the name of the suppliers will be mentioned and the cost of each supplier will be outlined.b. In operational plan, the process of using and warehousing the parts and materials of cars will be mentioned. c. The specific role and time line will be mentioned to complete the task in the work plan.4. Document work performance:The work performance has to be measured on regular interval, say one month. Report on success, opportunities and problems: Every month report has to be prepared on the performance of company.Record information: A spreadsheet has to be prepared for recoding the data and using it at some point of time. Final Assessment Part A: Required Skills The case study of Quality Stock Enterprise, Sally Evans and Jasper were effectively communicated which helped in understanding their situation and what the step has been followed to solve their case. In Quality Stock Enterprise, new strategies have been formed such as manufacturing offshore, product diversification, etc. In Sally Evan case, she made structured plan such as preparing spreadsheet, ensuring debtor of collection, etc. In Jasper case, company made improvement plan such as sourcing more suppliers for higher benefit.The quality system is effectively responded that helps in understanding the probable knowledge that can be applied in the different situations. On the other hand, team member were provided flexible environment and freedom to express their views. Further, in case of customer service, a mail was sent to each stakeholder about the strategies. Moreover, for work team performance, performance appraisal method was used and measurement technique was employed.Part B: Re quired Knowledge 1. a. A quality system is an acquirement of process and procedure of business. Its role is to attain the requirements of customers.b. The continuous improvement process will be identification, planning, execution and reviewing. It will be used by engaging experienced and skilled employees.2. The Agile model and Lean method can be used. Agile model helps in executing the plan in appropriate manner whereas Lean method is helpful in understanding the production process.3. a. The sustainability principle is based on a thought that communities and people are composed of environmental, social and economic systems.b. The organisations should decrease the excess use of resources such as water or energy. Moreover, organisation has to investment in green technology.4. Groupware, Decision support system and Document Management system. These can help in making effective decision and in right time.5. The DMAIC is helpful in enhancing the quality and decreasing the error in any operational process . 6. Before Project a. Goals and plan will be set for the team members.b. The goals will be improving performance by 30% each monthc. The investor, owner, banks, employees and suppliers. The e-mail will be usedd. The mentoring and coaching process will be used by engaging an experience and expert trainer. During the project e. A performance measurement technique such Total Quality Management and Graphic Rating Scale will be used. The contract trainer will be included who will provide details about improvement. Professional Development of staff will be regularly checked to know their efficiency and effectiveness. f. The experienced trainer has been hired and new technology has been adopted. The stakeholders have been communicated through annual general meeting. After the project g. The employee has achieved objective up to 80%. The level of wastage has reduced to 65%. The production has increased to 70%.h. The team members have performed exceptionally well which help in organizing the unit of employees together. The percentage of wastage in the production department has to be further reduced. i. Plan Timeframe Quality in Production 60 days Employee Training 30 days Receiving Raw materials 15 days Hiring Team 30 days Accomplishing Objective 6 months Part C: Portfolio Planning CEO, Manager Hiring Employees HR Manager Monitoring Performance Trainer by using performance appraisal technique Decreasing Wastage Following principles of sustainability References Charan, P. (2012). Supply chain performance issues in an automobile company: a SAP LAP analysis. Measuring Business Excellence, 16(1), pp.67-86. Kelly, C. (2012). Measuring the Performance of Partnerships: Why, What, How, When?. Geography Compass, 6(3), pp.149-162. Lazo-Flores, T. (2012). Grading Green: Strands of Sustainability Theory and Practice in Interior Design Courses. Sustainability: The Journal of Record, 5(5), pp.323-330. Lucas, R. (2012). Customer service. New York: McGraw-Hill. Machado, R. and Diggines, C. (2012). Customer service. Lansdowne, South Africa: Juta. Matayong, S. and Kamil Mahmood, A. (2013). 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